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Frequently asked questions
Everything guests usually ask before their first visit. Still curious? Send us a message.
Precision haircuts, professional color services like balayage and highlights, restorative treatments such as deep conditioning and keratin, plus bridal and event styling. See the full menu on our services page.
Use our online appointment page to pick a service, stylist, and time — or call +1 (217) 555-0143. Every request is confirmed personally within business hours.
Professional, cruelty-free color and care lines matched to your hair type during consultation. We never use box color, and every formula is mixed fresh in-salon.
Cuts run 45–60 minutes, single-process color about two hours, and full balayage or keratin up to three. We confirm timing when you book so you can plan your day.
Starting prices are on our pricing page, and every service is quoted before we begin — the number we agree on is the number you pay.
Life happens — cancel or reschedule free of charge up to 24 hours before your visit. Later changes may incur a 50% fee since we held the chair for you.
Yes — 15-minute consultations are free. Bring inspiration photos and leave with an honest plan, timeline, and exact quote.
You'll find us at 128 Fernwood Lane, Springfield. Free street parking surrounds the block, and a public lot sits one block east on Willow.
Still have a question?
We reply to every message within one business day.